UX leader with 15+ years driving human-centered design at scale for Fortune 500 companies. Expert in building and mentoring high-performing design teams, establishing scalable Design Systems, and delivering enterprise solutions that move billion-dollar business metrics.
University of Texas at Austin
Florida A&M University
“Thank you, Zsa'Mae for going above and beyond to help lead the Identity Platforms UX team... Your support of the designers and collaboration with partners greatly helped keep things running and better prepare us for Q2. Thanks!”
PayPal Spot Award, Tony Amedei - Sr. Director
Freelance
Collaborated with the learning design team to build out two campaigns for TikTok Sellers US, so that creators could market products in a safe and compliant manner.
Contract
I architected impactful Product solutions, including modernizing core banking experiences for self service and strategically scoping a Teen Financial Literacy program.
Contract
As Design Lead, I transformed complex B2B requirements and known pain points into intuitive merchant experiences for the Visa Ready onboarding platform.
FTE
Major Win: Designed and championed enterprise search for WorkForce Now, increasing payroll practitioner workflow efficiency by over 50%.
Strategy: Facilitated cross-functional user journey workshops that translated complex business requirements into core UX principles and lasting best practices across ADP's full application suite.
FTE
Modernization: Transformed legacy green screen terminal interfaces into intuitive, learnable platforms, reducing onboarding friction and directly expanding Travelport's client acquisition potential.
Partnerships: Integrated third party SaaS tools into knowledge management systems, improving customer satisfaction and Net Promoter scores.
FTE
At Home Depot, I engineered high-performance front-end solutions and micro-sites for major retail events, including Black Friday which drove over $1 billion in revenue. Additionally, I optimizied site architecture for the tablet experiences for a seamless enterprise-level platform migration.
UX leader with 15+ years driving human-centered design at scale for Fortune 500 companies. Expert in building and mentoring high-performing design teams, establishing scalable Design Systems, and delivering enterprise solutions that move billion-dollar business metrics.
University of Texas at Austin
Florida A&M University
“Thank you, Zsa'Mae for going above and beyond to help lead the Identity Platforms UX team... Your support of the designers and collaboration with partners greatly helped keep things running and better prepare us for Q2. Thanks!”
PayPal Spot Award, Tony Amedei - Sr. Director
Freelance
Collaborated with the learning design team to build out two campaigns for TikTok Sellers US, so that creators could market products in a safe and compliant manner.
Contract
I architected impactful Product solutions, including modernizing core banking experiences for self service and strategically scoping a Teen Financial Literacy program.
Contract
As Design Lead, I transformed complex B2B requirements and known pain points into intuitive merchant experiences for the Visa Ready onboarding platform.
FTE
Major Win: Designed and championed enterprise search for WorkForce Now, increasing payroll practitioner workflow efficiency by over 50%.
Strategy: Facilitated cross-functional user journey workshops that translated complex business requirements into core UX principles and lasting best practices across ADP's full application suite.
FTE
Modernization: Transformed legacy green screen terminal interfaces into intuitive, learnable platforms, reducing onboarding friction and directly expanding Travelport's client acquisition potential.
Partnerships: Integrated third party SaaS tools into knowledge management systems, improving customer satisfaction and Net Promoter scores.
FTE
At Home Depot, I engineered high-performance front-end solutions and micro-sites for major retail events, including Black Friday which drove over $1 billion in revenue. Additionally, I optimizied site architecture for the tablet experiences for a seamless enterprise-level platform migration.
UX leader with 15+ years driving human-centered design at scale for Fortune 500 companies. Expert in building and mentoring high-performing design teams, establishing scalable Design Systems, and delivering enterprise solutions that move billion-dollar business metrics.
University of Texas at Austin
Florida A&M University
“Thank you, Zsa'Mae for going above and beyond to help lead the Identity Platforms UX team... Your support of the designers and collaboration with partners greatly helped keep things running and better prepare us for Q2. Thanks!”
PayPal Spot Award, Tony Amedei - Sr. Director
Freelance
Collaborated with the learning design team to build out two campaigns for TikTok Sellers US, so that creators could market products in a safe and compliant manner.
Contract
I architected impactful Product solutions, including modernizing core banking experiences for self service and strategically scoping a Teen Financial Literacy program.
Contract
As Design Lead, I transformed complex B2B requirements and known pain points into intuitive merchant experiences for the Visa Ready onboarding platform.
FTE
Major Win: Designed and championed enterprise search for WorkForce Now, increasing payroll practitioner workflow efficiency by over 50%.
Strategy: Facilitated cross-functional user journey workshops that translated complex business requirements into core UX principles and lasting best practices across ADP's full application suite.
FTE
Modernization: Transformed legacy green screen terminal interfaces into intuitive, learnable platforms, reducing onboarding friction and directly expanding Travelport's client acquisition potential.
Partnerships: Integrated third party SaaS tools into knowledge management systems, improving customer satisfaction and Net Promoter scores.
FTE
At Home Depot, I engineered high-performance front end solutions and microsite for major retail events, including Black Friday which drove over $1 billion in revenue.
Additionally, I optimized the mobile site’s architecture building a seamless enterprise-level platform that included Homedepot.com.